I've been working in the call center about fifteen months, which is about how long before that I was unemployed (except for a parttime retail position), and about how long I worked before that at the call center job I lost when the plant closed.
The new job is for a different department of the same company. This job is proofing computer transcripts of customer responses to interactive voice recognition system. When your cable company answering computer asks you to speak your choice between account information or technical issues, if they're our client I may hear what you say.
It's staff instead of production, and the pay and health benefits are better. But there may be an even better benefit than all that. I realized yesterday that both the burnout hiatus/timeskips in AKOTAS's history to date were conceived while I had different call center jobs.